Questions and feedback are always welcome. For privacy-related issues, please contact us at:
Rohan Designs Ltd
30 Maryland Road
Information We Collect
We may collect information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:
- Place an order from our catalogues or on our Web site
- Make a purchase at one of our Retail stores
- Return an item or make an exchange
- Request a catalogue
- Receive a gift package
- Ask a question of our Frequently Asked Question database
- Create an account at Rohan Designs.com
- Subscribe to our Rohan Designs Electronic Newsletters
- Are referred to us through a marketing promotion
Website Visitor and Online Information We Collect
When you browse the Rohan Designs.com website, you are able to do so anonymously. However, your browser does automatically tell us the type of computer and operating system you are using.
E-mail messages we send you may contain hypertext links back to our web site. We track clicks to these links to help us determine your interest in particular topics and measure the effectiveness of our customer and marketing communications.
Using Information We Collect
Rohan collects and uses your personal information to better serve you before and after shopping with us. In order to do this, we collect information that allows us to:
- Process and track your order
- Contact you about the status of an order
- Provide you with Customer Service information and support
- Send you the Rohan’s Electronic Newsletters, if requested
- Send you catalogues or promotional offers we believe will be of interest to you.
- Identify your product and service preferences
- Customize and tailor our communications to you
- Alert you to product recalls or information about products you have purchased.
To control what kind of communications you receive from Rohan, follow the My Account button on our web site.
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution and mailing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited form using this information for their own marketing purposes or from sharing this information with anyone other than Rohan.
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products and services we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us.
At times we may be required by law or legal process to disclose your personal information.
How we use E-mail
When you provide us with your e-mail address, we may send you e-mail messages necessary to process your order or respond to a request. For example, after you place and order at Rohan, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information.
It is our intent to send you promotional e-mail only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Rohan and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating and Reviewing Your Information
You have access to the contact information we have about you. To review and update your contact information, use the My Account button on our website. If you would like to review other personal information that Rohan may have about you, e-mail us at firstname.lastname@example.org
We offer choices on the types of information you receive from us. If you prefer not to receive catalogues or other communications from Rohan please contact us at the address shown below. If you no longer wish to receive our Rohan Electronic Newsletters you also may contact us at the address below or unsubscribe using the link provided in each edition of the e-mail.
If you do not want to receive mailing from other carefully screened companies, please contact us at:
Rohan Designs Ltd
30 Maryland Road
Please be sure to provide us your exact name and address, or the mailing label from your catalogue, so that we can be sure to identify your correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. Rohan safeguards the security of our data with physical, electronic, and internal management procedures.
We employ technologies including Secure Socket Layers (SSL), the industry standard, for transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.