All Rohan clothing and equipment is guaranteed.
If you are not satisfied with the performance of one of our products, simply return it to us for repair, replacement or refund. Call us on 800 334 3750 to arrange for a 'free returns' label to be sent out to you.
We absolutely do our best to delight you with our service. If we haven't, please let us know. It's the only way we'll get better.
At Rohan, we treat customer security as an issue of great importance.
We use the very latest SSL (Secure Sockets Layer) encryption technology. This advanced system ‘scrambles’ your payment information and address details before they leave your computer and only makes them intelligible again when they reach our order processing centre.
Customer's credit card details are not held on the Internet. Once the payment has been validated and approved, the details are deleted. (This policy means that customers need to re-enter their card details for every order.)
These measures make placing your order by internet at least as safe as placing your order by post, telephone or fax.