Customer Service 800 334 3750

Delivery Information

As you'd expect, our warehouse is operating in strict accordance with the latest government advice on safe working practices . In view of this, we have introduced a fixed limit on the number of orders that can be processed in a single day - if orders exceed this one-day capacity, there will be a short delay in processing and delivering your packages. Should circumstances change, causing a longer delay to your delivery, we will, of course, contact you individually.

Thank you for your understanding and support of this policy.

Postage Charge


Free on orders over $100


Your order will be despatched directly from our warehouse in the UK.

The courier will need to obtain a signature on delivery. Please note orders for several items might be delivered in more than one parcel (this does not affect the shipping charge). The shipping charge is non-refundable.

Please note: We are currently unable to deliver to PO box, APO and DPO addresses. We are sorry for any inconvenience caused.

Duty and Customs

All products featured on this website are delivered directly from our warehouse in the United Kingdom and, therefore, imported into the USA. Shipments from the UK to the US are subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country. Our systems are designed to settle this duty on your behalf wherever it applies. However in the very rare event that you, rather than us, are charged US import duties or fees for US customs clearance, please let us have proof of payment (and the customs paperwork showing that the charges relate to a Rohan parcel) and we’ll gladly reimburse you. Please also note international shipments may be subject to cross-border inspections by customs authorities.

If you have any queries please contact customer service on